Thank you for your purchase! Our returns process differs depending on the product and where you purchased it. Please find the relevant section for your order below.
Our Greeting Card Keepsake & Memory Books are sold exclusively through Amazon.
Therefore, all returns, refunds, and exchanges for this product are handled directly by Amazon and are subject to their official Returns Policy. We are unable to process returns or issue refunds for any orders placed on Amazon.
How to Return Your Greeting Card Keepsake:
Please do not contact us to return a Greeting Card Keepsake purchased on Amazon, as all return logistics are managed by their team.
For Additional GCK Inserts purchased directly from our website (greetingcardkeeper.com or celebration-milestones.ueniweb.com), we offer the following return policy.
30-Day Returns for Website Purchases
We have a 30-day return policy for Additional GCK Inserts. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your inserts must be unused, in the same condition you received them, and in their original packaging.
Defective or Damaged Inserts
If you receive an insert that is defective, please contact us within 14 days of receipt at [email protected], and we will arrange for a replacement.
How to Initiate a Return for Inserts:
To start a return, please email us at [email protected] with the following information:
We will reply with instructions on how to send your item back to us.